FLIGHT

• If the group quota is over, we will advise price difference on current selling price or different airline options with price difference if any applicable. You may also buy own tickets and join the group at starting point.
• Once Tour is booked TravelTies will allocate the ticket, and Guest is liable to pay. Upgrades to tickets are not possible in group quota.
• On Time Airport Check-in with permitted luggage & documents will be guest’s responsibility.
• TravelTies Tour Manager Service starts at Auckland Airport to Departure Airport.
• Seat selection is done by Airline at Check-in Counter and TravelTies do not have any control regardless of group bookings.
• International flight may have various luggage allowances but you must bring strictly 20 KG (1 Piece, 28” Bag) Check-in & 7 KG (1 Piece) Handbag. Domestic Flight will have charges for any additional luggage payable at check-in by guest.
• Guest joining tour on their own must reach at starting point in Country themselves.

HOTEL

• Mostly Check in time in NZ is 3 PM and Checkout 10 AM.
• Each hotel has various free & paid facilities for guests to use. TravelTies do not guarantee any specific facilities & charges including   Wi-Fi.
• All Hotel Rooms are Standard Category as per Group Tour & allocated by Hotel Management without any preferences and interference by TravelTies.
• Rooms next to each other is subject to hotel’s availability and at their discretion. TravelTies can only notify the hotel about the request, however, we cannot guarantee the same.
• Any Changes are subject to Hotel Management and charges may apply and payable by Guest.
• Guests are free to exchange rooms at their own consent. TravelTies Team cannot interfere in any circumstances.
• Specific Bedding Requirements, Lift, AC, Specific Room Amenities, Adjoining Rooms, Same Floor/Wing Requests, Breakfast Items – all these varied by hotel.
• Room Size, Number of beds in Room & Bed Arrangements are not guaranteed and varied by hotels.

TRANSPORTATION

• Luxurious, Comfortable, Government Approved Transportation will be provided, and it may vary from city to city based on availabilities.
• Guests must be present & help with luggage loading/unloading. Small Bags/Carry On may require keeping under the seats, like flight.
• Each Guest only permitted 1 Piece (28”)-20 KG Main Bag and 1 Piece (Airline Approved Size)-7KG.
• TravelTies will have its own baggage for Tour Manager, Chef and Grocery.
• If there is no space for any excess luggage, then it is guest’s responsibility to cooperate with the same.
• Main Bags are not permitted inside Transport Coach/Bus/Vehicle.
• Vehicles can only be parked in specific areas and walking may require to/from places.  Some places may be walkable, and vehicles will not be available.
• TravelTies or its supplier is not responsible for anything left in vehicle regardless notified to Driver and agreed by Driver.
• In event of vehicle breakdown, TravelTies will try and make the best arrangement but no refund is payable for any lost time/activities/inconvenience.
• Driver/Tour Manager are not professional guides. Knowledge between personnel may vary. TravelTies do not commit Specific Language/Ethnicity staff at any point. Staff changes throughout the tour based on availability.
• Eating/Drinking in Transport Vehicle is strictly not permitted. Cleaning charges may apply to individuals or shared by all passengers by Driver and payable immediately.
• Seats first come first basis, and we encourage rotation between groups by mutual understanding.

ACTIVITY

• All Activities mentioned in the itinerary are booked and paid for by TravelTies in Advance. Late/No-Show/Missed/Cancelled Activities for any reason is 100% Not Refundable. It may be re-scheduled by Supplier or TravelTies but not guaranteed. Any additional cost will be communicated and payable prior to rescheduling.
• Activities are operated under strict safety guidelines. Each activity may require specific skill, preparation, medical requirement.
• Tour Manager and Driver can be same person doing both duties. It is not necessary that all activities are fully/partly accompanied by Tour Manager/Driver. Some activities/locations are self-explored and/or conducted/guided by Supplier’s Staff/Guide.
• Majority all activity commentary and instructions are in English, suitable only for Fluent English Understanding Audience with basic Knowledge or deep interest in exploring the topic.
• Some guests may not be participating in Optional or Reschedule Activities, however they must co-operate and wait for the upcoming days as per Itinerary for all group members.
• Optional Activities must be booked in advance. Transportation/Admin Cost may be included upon circumstances. Guests must be prepared to lose any planned group services, and it is not refundable. TravelTies will book optional activities at any available time from suppliers.
• Some activities supplier rebooks cancelled activities for any reasons including weather, based on our planned Itinerary. If Guest cancels in rebooked activity than penalties may applies. Any change/cancellation may attract admin/cancellation cost.

WATER AND MEAL

• Tap water is drinkable in Country. Majority Hotel keeps Glasses in Bathroom. Bathroom Tap is safe to drink. Keep Water Bottle always with you filled. It can be re-filled at Hotel Room & many outdoor locations.
• Hotel Room Kettles are only boiling water, no other use is allowed, and damage will be charged to Guest upon checkout. Mini Bar (Snacks kept in Hotel Rooms) are chargeable to Guests.
• Food is God. TravelTies encourages Zero Waste of food.
• BF / Lunch / Dinner will be served in the Hotel or Picnic Site.
• Breakfast: Masala Tea, 1 or 2 Hot Items will be served and may be accompanied by dry snacks. Start time can vary from 6:00 AM – 9 AM depending on Itinerary. Some of BF may be packed or at picnic site based on operation requirements.
• Lunch: Some of Lunch may be Packed Lunch or at Picnic Site. You can take your lunch from picnic site and eat at your convenient place for whatsoever reason. Lunch will be served as per Itinerary between 12-3 PM.
• Dinner: Indian Dinner will be served in the hotel prepared by our chef or in Indian restaurant with full set menu of that city. Dinner will be served between 7:00 to 9:30 PM & Usually permitted Max 1 Hour for Dinner at Hotel/Restaurant Dining Area allocated to our group.
• TravelTies do not guarantee specific menu items, number of items per meal, taste and quality desired by each guest. Subject to Availability of Seasonal Ingredients Jain & Regular Varieties and number of items may be different.
• No refund/compensation is payable for any type of food choice claims. Alternative Meal must be managed by guest at their own cost. Menu may contain International Cuisines to Normal Indian Delicacies and/or mix of both kind of items.
• Strict/Religious diet guests requesting specific food on auspicious days will not be entertained.
• No compensation is given for missed meal for whatsoever reasons. Due to additional activity or any other circumstances guests must be responsible for their own food.
• From time to time based on operational requirements, we may ask guests to carry mandatory Luggage from TravelTies to be used for group tours.
• TravelTies will make sure total luggage does not exceed within limit of each ticket, which is 20 KG for Guest and rest  for TravelTies Luggage.

INSURANCE

• TravelTies provides travel insurance up to the age of 69, with coverage of US$50,000. For travelers aged above 69, any premium difference will be paid by the traveler themselves. It is understood that the Guest is satisfied with itinerary and is medically fit for the tour.
• In case of any health emergency or any other related issues, the guest shall be solely responsible for making their own arrangements.
• No refund is given for rest of the Tour. TravelTies cannot be held responsible for any health-related issues of the passenger. Any event of claim, please contact policy provider directly.

VISA

• Visa must be applied as per the Country’s Current  Immigration Rules. If consulate rejects visas once, you are liable to pay the re-application visa fees.
• Any Changes in Fees are payable by Guests. Booking & enrolling for this trip does not mean visas are assured or guaranteed by TravelTies, we will only solicit the whole process & make application on client’s behalf.
• Timely delays / refusals / rejections by consulate/embassy will attract cancellation charges for the tour/tickets etc. booked, the clients will be responsible to bear & pay these charges.
• In event of visa rejection, you will lose promotional price and placement in group. TravelTies reserves the right to discuss further options if visa is re-applied.

GENERAL

• Once reservation is accepted and confirmed by TravelTies – The Deposit, Payment and cancellation policy, TravelTies group and standard notes, terms and conditions will apply. For change in Date may require Cancellation Charges of currently booked tour and price difference of new tour date, if any
• TravelTies reserves right not to operate in a group for any reasons including minimum guests in group.
• Any Increase in Airfare / Fuel Price / Change in Government Regulations Taxes etc. will affect your Tour Cost and is payable prior to  departure.
• Guest is responsible for paying any additional cost if tour is extended for any unforeseen circumstances and TravelTies is asked to manage those extra services. Self-Termination and Cancellation of Tour once started for any reasons incl. natural/climate restrictions or government directive are not refundable.
• There Is No Refund for Any Unutilized/Non-suitable Services for any reason/circumstances.
• Rates & Offers are dynamic, and it cannot be the same for all the passengers travelling in same group.
• TravelTies encourages Respectful behavior by our Guests with all our suppliers and team members. Failure to resolve such behavior by Guest may result in terminating the tour with immediate effect without any loss/compensation. For whatsoever reason self-termination by Guest results in no compensation and additional arrangement to the home country will be self- managed. TravelTies cannot guarantee each guest’s service standards, respect & behavior expectations by any suppliers. Each supplier follows their own complaint process and guests are free to contact directly.
• In Case of Any Deportation Due to Immigration and Custom Clearance TravelTies Will Not Be Responsible. There Will Be No Refund for Tour Package.
• TravelTies is arranging all services on behalf of its clients. TravelTies is not responsible for services offered by its service vendors including but not limited to hotels, airlines, activities, restaurants, transport including Fleet-Transportation service provided by TravelTies under separate License.
• TravelTies holds no responsibility for any loss of luggage / property / passport / currency, Injuries or death or theft during the tour.
• All final Tour documents will be given 7 days prior to departure once payment is cleared in full.
• The temperature during May will be between 8 to 15 degrees. One jacket/sweater will be recommended for this kind of weather.
• Any sightseeing not mentioned in the itinerary will have to be paid for locally in the respective local currency. Any unused service/facility/sightseeing/tours are non-refundable to the passenger.
• Trolleys are widely available at the airport for luggage access.
• Any form of departure fees or departure taxes which are to be paid directly at the airports by the individual passenger are not included in the tour cost.
• Driver / Coach guide & tour leader shall make decisions for all activities / sightseeing planned considering all the coordination as per laws. Coach is not available for individual optional activities.
• MEDICLAIM: it is extremely important that you purchase an Overseas Travel Insurance Policy to cover against any risk such as damage, loss, accident and injury to life or property while on the tour.
• TravelTies reserves right to use any Photo/Video/Message/Feedback for marketing purposes.